Refund policy
Return & Refund Policy
At VINVEXA, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
For hygiene and safety reasons, certain used wellness products may not qualify for return.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To speed up the process, include:
- Your order number
- Clear photos of the issue
We will gladly provide a replacement or refund if applicable.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
- Original shipping costs are non-refundable
- Refund processing times may vary depending on your payment provider
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please place a new order after your return has been approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product is defective
Order Cancellations
Orders may only be canceled within 12 hours after purchase.
After this period, your order may already be processed or shipped.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Important Notes
VINVEXA reserves the right to refuse returns that do not meet the conditions outlined above.
By placing an order on our website, you agree to this Return & Refund Policy.